On demand support when
you need it
Fast, practical HR help for urgent issues, planned projects and everything in between.
Find out moreIs an HR issue demanding your attention right now?
Need HR help, extra capacity or specialist advice? We support business owners, people leaders and HR directors with employee issues, absence cover, stalled projects, contracts and policies.
Our On Demand HR service gives you direct access to experienced HR professionals who’ll explain your options and help you move forward.
Practical support, without an ongoing commitment.
Talk to an HR expertFlexible HR expertise when you need it
We combine strategic advice with practical support to help you stay compliant, strengthen your team and retain key people. You’ll have help with today’s HR issues and a clear view of what comes next.
Resolve employee issues quickly and fairly
Get timely advice and practical guidance on disciplinary issues, grievances, absence, performance, redundancies and restructures. We’ll explain your options, guide you through a fair process and help resolve conflict, including through mediation.
Add HR capacity when you need it
Our experienced, short-term HR cover works alongside your team during staff absence, busy periods, growth or change. We’ll provide extra capacity through restructures, mergers and recruitment gaps, easing pressure without a permanent hire.
Move HR projects forward
We’ll help your leaders plan and deliver HR projects, from people strategy and workforce planning to culture, reward and change. We also support restructures, complex employee relations and people development, easing the load on your team.
Clear HR documents that work for you
We’ll create or update contracts, handbooks, policies, guidance, letters and forms to suit your business. Clear, legally compliant documents help your managers handle people processes consistently and keep pace with changes in employment law.
Start with an HR Healthcheck
Unsure where to start? We’ll review your HR practices, policies and processes, then give you clear priorities for tackling gaps and risks. You can act on them yourself, choose specific help or explore retained support.
HR POLICY PACKAGES
Core HR policy bundle
Build strong HR foundations with 15 key policies that help you manage your people fairly, consistently and compliantly.
Family-friendly policy bundle
Support employees through key life events with practical policies that help you create a fair and inclusive workplace.
Absence policy bundle
Manage time away from work consistently and fairly with clear policies for common types of absence.
Health and wellbeing policy bundle
Support mental health, promote employee wellbeing and create a healthier working environment.
Business support policy bundle
Protect your business, set clear expectations and support good day-to-day workplace practices.
Individual HR policies
Need one specific policy? You can buy individual policies that suit your business and current needs.
MANAGER GUIDANCE AND DOCUMENTATION PACKAGES
First employee
Hire your first employee with greater confidence. This package covers the contracts, policies, HR processes and legal basics you’ll need.
Onboarding and probation management
Give new employees a clear, well-managed start through effective onboarding, clear expectations and a structured probation process.
Performance improvement and management
Address concerns early and give employees a fair chance to improve with practical guidance, tools and documents.
Recruiting effectively
Improve the way you attract, assess and appoint people with clear documents, sound processes and practical guidance.
CONTRACTS OF EMPLOYMENT
First employee
A ready-to-use employment contract designed to support consistency and legal compliance.
Bespoke template contract of employment
A tailored contract that reflects your business, workforce and operational needs.
Experienced HR advice shaped around you
We’ll get to know your business and give you clear, practical advice grounded in employment law and HR experience. Our support helps growing SMEs make faster decisions and reduce risk, with particular expertise in life sciences, biotech, big data and professional services.
WHY CHOOSE HIGHLIGHT PEOPLE
You’ll have direct access to experienced HR professionals who combine strategic advice with hands-on help. Expect prompt, tailored support through difficult decisions, without an ongoing commitment.

SEE THE DIFFERENCE THE RIGHT HR PARTNER CAN MAKE
The challenge – Briefly explain the client’s growth stage, people issue or HR risk.
What we did – Show the mix of strategic advice and practical support provided.
The impact – Include clear evidence where available, such as stronger retention, higher engagement, reduced risk, better manager capability or time saved for the leadership team.
GET THE RIGHT HR HELP AT THE RIGHT TIME
You don’t need to face a difficult people issue alone or let an important HR project lose momentum.
Tell us what’s happening, and we’ll help you decide what support you need and what to do next.
FAQS
On-demand HR support gives you access to experienced HR expertise when you need help with a specific issue, project or period of extra workload. You pay for the support you need without entering an ongoing retained agreement.
We’ll respond as quickly as possible and confirm how soon an HR professional can support you. If the issue involves a live disciplinary, grievance, redundancy or other sensitive process, contact us before taking further action.
We support disciplinary and grievance matters, absence, poor performance, redundancies, restructures, workplace conflict and other employee relations concerns.
Yes. We’ll provide short-term HR capacity during staff absence, busy periods, business change or gaps between permanent appointments.
Yes. We’ll supplement your internal HR team with extra capacity or specialist expertise. We’ll agree clear roles and work as part of your wider team for the length of the assignment.
Yes. We’ll help plan and deliver projects such as restructures, pay reviews, workforce planning, culture programmes and organisational change.
Yes. You can choose from our policy bundles, individual policies, contract templates and manager guidance packages. We also create bespoke documents tailored to your business.
An HR Healthcheck reviews your current policies, contracts, processes and working practices. It identifies gaps and risks, then gives you clear priorities for improvement.
No. You can use our on-demand services for a single issue or project. If your need for HR support becomes more regular, we’ll explain the retained options available, but the choice remains yours.
We support small and growing SMEs, as well as larger businesses with their own HR team that need extra capacity or specialist input.